Business Process Services

Business Process Services / Business Process Outsourcing

To know how complex processes can be improved through an integrated view of people, process and technology, you need to engage with Arck. Our goal is to align with Clients business goals, anticipate long-term needs and become a trusted guide and participant that help to save Money and fully focus on core business.

How can we help Clients

We understand how your enterprise works as a whole, and how processes operate from start to finish. Our industry-specific focus enables us to draw extensive domain knowledge, consulting expertise and functional expertise to understand the full context of your processes. We bring people from across the organization to ensure the right calibre of staff is involved in any given engagement.

• Customer Interaction Services
• Customer Service Voice / Email
• Marketing Services
• Telesales Order Processing
• Customer Support
• Warranty Administration
• Customer Feedback
• Back Office Transaction
• Check, Credit/Debit Card Processing
• Collections & Receivables

• Direct & Indirect Procurement
• Transport Administration
• Logistics & Dispatch
• Warehouse Management
• IT / Software Operations
• Requirements
• Application Development
• Application Testing
• Packaged Application outsourcing

• Implementation Services
• IT Helpdesk
• Finance / Accounting Services
  • Billing Services
  • Accounts Payables
  • General Accounting
  • Auditing & Compliance

• Knowledge Services
  • Data Analytics
  • Data Mining
  • Data/Knowledge Management
  • Voice of Customer Feedback