Model 4 – Tech Operations & Support Team Scaling (US-Focused)

Hire tech support talent without slowing engineering velocity.

Engineering teams move fast — but delivery, support, implementation, documentation, and L1/L2 operations often become bandwidth bottlenecks. Most agencies chase developers; we enable the rest of the engineering ecosystem so product delivery doesn’t stall.

This model provides structured hiring for tech-adjacent, operational, and implementation roles — sourced, screened, scenario-tested, and delivered as ready-to-contribute talent.

Outcome → Engineering time saved. Delivery flow protected.

Why teams choose this model

• Speed + quality — vetted talent instead of resume volume
• Reduces load on engineers for support & coordination tasks
• Cost-efficient alternative to contingency agency hiring
• Switch on/off based on sprint or release schedule
• Fractional/project-based support available anytime

Ideal for teams who don’t need another engineer — they need execution support.

How it works

• Role & Ops Scope Definition
  SLAs, toolset, responsibilities, handoff workflow.
• Targeted Sourcing
  Tech-capable operational talent matched to product maturity.
• Screening & Evaluation
  Scenario tasks, communication filters, documentation samples.
• Shortlisted Delivery
  Only candidates who can support engineering from week one.
• Flexible Scale-Up
  Contract/Full-time/Fractional — adjust as operations grow.

Roles we hire under Tech Operations

📌 Technical Support & Operations
L1/L2 Tech Support | Support Engineers | App Support

📌 Delivery & Implementation
Implementation Engineers | Rollout Specialists

📌 Product & Engineering Enablement
Product Ops | Release/Deployment Coordination | Internal Tools Support

📌 Documentation & Process
Technical Documentation | Knowledgebase Mgmt | Ops Assistants

(Scoped flexibly based on your product & support maturity.)

Best Use Cases

Use this model when:

✔ Engineering bandwidth is blocked by non-dev work
✔ Support backlog is affecting product delivery
✔ You need operational capacity quickly & cost-effectively
✔ You want vetted support talent — not call-center profiles

Engagement Format

Fixed Fee or Monthly Support
Hybrid % available for single, urgent hires

Available for: Full-time | Contract | Project-Based | Fractional
Remote/Onsite as per requirement

Enable engineering instead of slowing it down

If your team needs execution muscle — not just developers — this model fits.

📅 Schedule a discovery call → https://meetings-na2.hubspot.com/archan
📧 Email → archan@arckits.com