- NA Communication Hub 539 W. Commerce St #2313 Dallas, TX 75208
Stop Losing $20,000 Per Agent to Attrition. We Solve the Process Problem, Not Just the Hiring Gap.
Stop Losing $20,000 Per Agent to Attrition. We Solve the Process Problem, Not Just the Hiring Gap.
Retention-Focused Vetting
The QA Vetting System: We embed Deloitte-tested process controls into your hiring pipeline. We screen candidates based on metrics that predict long-term fit, ensuring your new BPO/CX hires have the stability to thrive, dramatically cutting short-term turnover.
Fixed-Fee Cost Control
Predictable Budget Control: Our Hybrid Fee Model eliminates the financial risk of high-cost contingency hiring and high turnover. Pay a small, fixed fee for the Process Setup and then a flat success fee, saving your business $15K–$20K per retained agent annually.
US-Aligned Models
Targeted for US/EU Needs: We offer dedicated models for specific markets: Project-Based Hybrid for US SME attrition emergencies, Monthly Retainer for mid-market stability, and Hybrid Retained Search for EU Niche IT. Focused solutions, not general staffing.
Welcome to Arck - The Process Solution for High Attrition
About Our Unique Process“At ArcK Recruitment (Arckits), we specialize in solving the core operational pain point of US VPs of CX and Operations: costly agent turnover. Our solutions are built on a foundation of 11+ years in IT Process & QA Leadership (including Deloitte US experience). We leverage this expertise to do more than source; we audit and fix your vetting process to ensure hires have a longer tenure.
Specializing in US BPO/CX roles (voice, chat, admin) and niche EU IT search, our mission is simple: to help you hire stable, quality talent with predictable, fixed-fee models. You gain a strategic partner committed to reducing your long-term operational costs, not just filling seats.”
Ready to Implement the Process That Stops Agent Turnover?
Book Your 15-Minute CX Attrition Audit Today.What We Offer: Solutions to Your Specific Hiring Risk
Our Four Strategic, Fixed-Fee Recruitment ModelsAt ArcK Recruitment (Arckits), we have synthesized our QA Process expertise into four distinct, predictable recruitment models. Each model is designed to solve a specific business challenge—from the constant financial drain of US BPO/CX attrition to the high-stakes complexity of European Niche IT search. We replace the risk of general contingency hiring with fixed costs and defined process standards.
Model 1: QA Driven Retention (US CX)
Fixed-Fee Sourcing for US-based Customer Support Agents, Helpdesk, and High-Volume CX roles. Engineered to MITIGATE agent churn and the $20K cost of turnover. Focused on retention metrics for stable US operations.
Model 2: Embedded Quality (US, NL, DE)
Minimize the stress of unpredictable hiring for US, NL, and DE high-volume roles like Tele-callers, Inside Sales Reps, and BPO staff. Our Fixed-Retainer ensures a consistent, high-quality candidate pipeline that scales predictably across these key regions.
Model 3: Niche IT Elevation (NL, DE, UK)
Fixed-Fee Retained Search for specialized NL, DE, and UK Technical Talent: AI/ML Engineers, Cloud Architects, Data Scientists, and Cybersecurity Specialists. Mitigate the high cost and risk of contingency hiring in competitive markets.
Model 4: Capacity Surge (US/UK Back-Office)
Fractional TA solution for cost-effective, reliable staffing of essential roles in US and UK back-office operations: Administrative Assistants, Operations Coordinators, and Data Entry. Access immediate capacity without a full RPO commitment.
Tailored Business Support Staffing Solutions for Diverse Industries
We provide customized staffing services for businesses across various sectors — including startups, SMEs, and enterprises. Whether you need skilled administrative staff, operations managers, customer support teams, or sales professionals, we connect you with qualified candidates who help maintain efficient operations and drive growth.
Permanent Business Support Placement
Hire dedicated, full-time Business Support professionals who fit your company’s culture and business vision. From customer support agents to operations coordinators, we help you build stable, long-term teams that scale with your growth.
Temporary & Contract Business Support Staffing
Need to scale fast without long-term commitments? Our pre-vetted professionals are available for short-term needs, seasonal projects, or urgent gaps — helping you stay lean and agile. We place talent for: Customer Support & Helpdesk roles Telecallers & Inside Sales representatives Administrative Assistants & Back-Office staff
Project-Based Business Support Staffing
Launching a new product? Scaling operations? Running a limited-time campaign? Our project-based staffing solutions provide skilled professionals who can jump in quickly and deliver results with minimal ramp-up time.
Customized Business Support Recruitment Solutions
No two businesses are the same. That’s why we offer tailored hiring strategies based on your unique structure, goals, and recruitment challenges — whether you're dealing with high turnover in support roles or looking for multilingual inside sales reps.
Our Global Operational Advantage
We combine the operational efficiency of our global base with US-aligned service rigor and QA expertise to deliver predictable talent stability.
QA-Vetted Global Scale:
Access to a vast talent ecosystem, allowing us to screen and vet candidates using retention metrics at a scale that local US firms cannot match.
Fixed-Fee Model Efficiency:
Our cost structure delivers significant savings, not just on agency fees, but on your cost of agent turnover itself. We offer flexible fixed-fee options—whether you need a full pipeline solution or project-based/fractional sourcing.
US-Aligned Communication Hub:
Our dedicated North America Communication Hub ensures seamless interaction, project delivery, and SLA management during US business hours.
Ready to Stop Paying for Turnover?
Let's pinpoint the process flaws causing your agent churn. Schedule a quick, strategic talent review with our QA-expert team.Process Insights: Our QA Perspective on Agent Retention
From our blog
Ready To Start?
Get expert recruitment support tailored to your business goals. Whether you're hiring for IT, non-IT, or project-based roles, Arck Recruitment (Arckits) is ready to help you scale efficiently.
Explore Job Openings
At Arck Recruitment (Arckits), we connect skilled professionals with top opportunities across IT and non-IT roles. Whether you're an experienced developer, a customer support expert, or looking for your next operations or sales role — we help you land the job you deserve.
Here’s What’s Our Clients have to Say
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