The Model 1: QA-Driven Retention (US CX)

Fixed-Fee Sourcing Engineered to Mitigate Agent Churn & Turnover Costs.

At ARCK Recruitment (Arckits), we specialize in solving the most expensive problem in CX/BPO: Agent Attrition. We don’t just fill seats; we mitigate the $20,000 cost of agent turnover through proprietary Quality Assurance (QA) metrics. Our QA-Driven Retention Model provides US CX and Technical Helpdesk teams with pre-vetted, high-tenure staff delivered on a transparent, fixed-fee hybrid basis—no endless contingency fees. We focus only on candidates vetted for long-term retention, so you stop paying for replacement and start paying for stability.

Why Choose ARCK Recruitment?

• • Retention-Focused Vetting: Candidates are screened against specific stability metrics (e.g., Commute Score, Compensation Reality Check) to predict and deliver superior long-term tenure.

  • Fixed-Fee Cost Control: Our model provides a predictable, flat cost for sourcing capacity, completely decoupling your sourcing costs from the high risk of agent turnover.

  • Behavioral Competency Audits: We use scenario-based role-play (linked to your Process Page) to ensure candidates perform under pressure, addressing the primary cause of early-stage churn.

  • US-Aligned Support: Seamless project management and communication support during North American business hours.

How Our Process Works

1. Needs Discovery: We understand your business goals, customer service model, and key performance expectations.
2. Targeted Talent Sourcing: We match you with candidates who have relevant industry experience, tool proficiency, and communication style.
3. Screening & Onboarding: We manage skill assessments, language fluency checks, and thorough background verifications to ensure the best fit.
4. Ongoing Support & Flexibility: Scale your team up or down easily as your business evolves, with continued support from our recruitment experts.

Roles We Staff Under Customer Support & Helpdesk

We provide trained, pre-vetted professionals across all customer-facing and support operations — available for remote, in-office, hybrid, and project-based hiring models.

Roles we provide:

• Customer Support Executive (Voice & Non-Voice)

• Chat Support Agent

• Email Support Representative

• Technical Helpdesk Specialist

• Multilingual Support Agent (if required)

• Call Center Associate (Inbound/Outbound)

• CRM & Ticketing Tool Specialist (e.g., Freshdesk, Zendesk)

Available for: Temporary | Contractual | Project-Based | Permanent
Work Modes: Remote | In-Office | Hybrid

Ready to Stop Paying the $20,000 Cost of Agent Churn?

Schedule Your FREE 15-Min Strategy Session ➝ https://meetings-na2.hubspot.com/archan